Privacy policy

Last updated: May 26, 2026

Pokeru operates this store and website, including all related information, content, features, tools, products, and services, in order to provide customers with a curated shopping experience for Japanese collectible products (the "Services"). Pokeru is operated from Japan and is powered by Shopify, which enables us to provide the Services to you.

This Privacy Policy describes how we collect, use, disclose, transfer, and protect your personal information when you visit, use, or make a purchase through the Services, or otherwise communicate with us. If there is a conflict between our Terms of Service and this Privacy Policy, this Privacy Policy controls with respect to the collection, processing, and disclosure of your personal information.

Pokeru handles personal information in accordance with applicable privacy and data protection laws, including Japan’s Act on the Protection of Personal Information, known as the APPI.

Please read this Privacy Policy carefully. By using or accessing any of the Services, you acknowledge that you have read this Privacy Policy and understand the collection, use, disclosure, and handling of your information as described in this Privacy Policy.

Personal Information We Collect or Process

When we use the term "personal information," we mean information that identifies you or can reasonably be linked to you or another person. Personal information does not include information that has been collected anonymously or de-identified so that it cannot reasonably identify or be linked to you.

Depending on how you interact with the Services, where you live, and what is permitted or required by applicable law, we may collect or process the following categories of personal information:

Contact details, including your name, billing address, shipping address, phone number, and email address.
Order and transaction information, including the items you view, add to your cart, purchase, return, or inquire about, as well as order history, transaction details, and fulfillment status.
Payment-related information, including payment method details, payment confirmation, transaction records, and fraud-prevention information. Payment card details may be processed by Shopify or third-party payment providers and are not stored directly by Pokeru in full card form.
Account information, including account-related details such as login information, preferences, saved addresses, and settings, if you choose to create an account.
Communications with us, including information you provide when contacting us about an order, shipping issue, damaged or incorrect item, customs issue, return request, or customer support inquiry.
Shipping, customs, and export-related information, including information needed to prepare shipping labels, customs declarations, delivery documentation, carrier records, and export or accounting evidence.
Device and usage information, including information about your device, browser, network connection, IP address, identifiers, pages viewed, how you interact with the Services, and similar technical information.

Personal Information Sources

We may collect personal information from the following sources:

Directly from you, including when you place an order, create an account, contact us, subscribe to communications, or otherwise provide information through the Services.
Automatically through the Services, including from your device, browser, cookies, analytics tools, and similar technologies when you visit or use the website.
From Shopify and other service providers, including providers that support website hosting, checkout, payment processing, fraud prevention, analytics, customer support, order fulfillment, shipping, and store operations.
From partners or other third parties, where permitted by law and relevant to operating the Services, processing orders, preventing fraud, or complying with legal obligations.

How We Use Your Personal Information

We use personal information for the following purposes:

Order processing and fulfillment. We use personal information to process orders, confirm payment, manage transactions, prepare shipping labels, arrange delivery, communicate about your order, and provide customer support.
Shipping, customs, and export documentation. Because Pokeru ships products from Japan to supported overseas destinations, we may use personal information to prepare shipping records, customs documentation, carrier documentation, export-related records, and related accounting or compliance evidence.
Customer support and issue resolution. We use personal information to respond to inquiries, investigate delayed or lost shipments, review damaged, incorrect, or incomplete orders, process eligible refunds or resolutions, and communicate about support requests.
Store operation and improvement. We use personal information to operate, maintain, tailor, and improve the Services, including website functionality, checkout experience, product presentation, customer communications, and store performance.
Security and fraud prevention. We use personal information to provide a secure shopping experience, authenticate accounts where applicable, detect and investigate possible fraud, abuse, illegal activity, unsafe activity, or violations of our terms or policies.
Marketing and communications. We may use personal information to send marketing or promotional communications where permitted by law and where you have opted in or otherwise provided consent. You can opt out of marketing communications at any time.
Legal, tax, accounting, and compliance purposes. We use personal information to comply with applicable laws, tax and accounting obligations, customs and export requirements, lawful requests from authorities, dispute resolution, recordkeeping obligations, and enforcement of our terms and policies.

How We Disclose Personal Information

We may disclose personal information to third parties where necessary for legitimate business, operational, legal, or compliance purposes, subject to this Privacy Policy and applicable law.

These third parties may include:

Shopify, which hosts and powers our online store, checkout, and related services.
Payment processors and fraud-prevention providers, which process payments, verify transactions, and help protect against fraud or abuse.
Shipping carriers, customs brokers, postal services, and logistics providers, which help prepare, transport, deliver, track, investigate, or return shipments.
IT, cloud, analytics, customer support, email, and operational service providers, which help us operate, secure, analyze, and improve the Services.
Government authorities, customs authorities, tax authorities, courts, regulators, or legal advisors, where required or permitted by law or necessary to protect our rights, customers, business, or the Services.
Business successors or related parties in connection with a business transfer, restructuring, merger, sale, or similar transaction, if applicable.

We may also disclose personal information when you direct us to do so, request that we do so, or otherwise provide consent, such as when information must be shared to complete shipping or resolve a delivery issue.

Relationship with Shopify

The Services are hosted by Shopify. Shopify collects and processes personal information about your access to and use of the Services in order to provide and improve the Services for you, for us, and for Shopify’s platform. Information you submit through the Services may be transmitted to and shared with Shopify and with third parties that may be located in countries other than where you reside.

Shopify may also provide enhanced features that use data and information obtained from your interactions with our store, with other merchants, and with Shopify. In some circumstances, Shopify is responsible for the processing of your personal information, including responding to requests to exercise rights over personal information that Shopify processes for its own purposes.

To learn more about how Shopify uses personal information, please review the Shopify Consumer Privacy Policy. Depending on where you live, you may also be able to exercise certain rights through the Shopify Privacy Portal.

Cookies and Similar Technologies

Our website may use cookies and similar technologies to operate the store, provide checkout functionality, remember preferences, analyze website traffic, improve the customer experience, support security, and help prevent fraud or abuse.

Some cookies are necessary for the Services to function properly. Other cookies or similar technologies may be used for analytics, performance measurement, marketing, or personalization where enabled and where permitted by law.

We may use Shopify’s built-in cookies and analytics tools, and we may use additional analytics, advertising, email, or marketing tools if they are enabled on the store. Where required by applicable law, we will provide cookie notices or consent options.

International Handling of Personal Information

Pokeru is operated from Japan and serves customers in supported overseas destination countries. To process orders, payments, shipping, customs documentation, customer support, website analytics, and store operations, personal information may be handled in Japan, in your destination country, or in other countries where Shopify, payment processors, shipping carriers, customs or logistics providers, analytics providers, email providers, or other service providers operate.

When we transfer or disclose personal information internationally, we do so for the purposes described in this Privacy Policy and in accordance with applicable law. Please note that privacy and data protection laws may differ depending on the country or region where information is processed.

Security and Retention of Your Information

We take reasonable steps to protect personal information against unauthorized access, disclosure, alteration, loss, misuse, or destruction. However, no security measure is perfect or impenetrable, and we cannot guarantee perfect security. Information transmitted over the internet or through email may not always be secure.

We retain personal information for as long as reasonably necessary for the purposes described in this Privacy Policy, including to provide the Services, fulfill orders, maintain business and accounting records, comply with legal, tax, customs, export, and regulatory obligations, resolve disputes, prevent fraud or abuse, and enforce our terms and policies.

Your Rights and Choices

Depending on where you live and applicable law, you may have rights in relation to your personal information. These rights may include:

Access / disclosure. You may have the right to request access to personal information that we hold about you.
Correction. You may have the right to request that inaccurate or incomplete personal information be corrected.
Deletion. You may have the right to request deletion of certain personal information, subject to legal, accounting, tax, customs, fraud-prevention, dispute-resolution, or other recordkeeping requirements.
Use or disclosure limits. You may have the right to object to, restrict, or withdraw consent for certain uses or disclosures of personal information where applicable.
Marketing preferences. You may opt out of marketing emails by using the unsubscribe link included in those emails. Even if you opt out of marketing communications, we may still send non-promotional communications about orders, accounts, shipping, support, policy updates, or legal matters.

These rights are not absolute and may apply only in certain circumstances. We may need to verify your identity before responding to a request. We may decline a request where permitted or required by law.

To exercise privacy rights related to information handled by Pokeru, please contact us using the details below. To learn more about rights related to personal information processed by Shopify, you can visit the Shopify Privacy Portal.

Children’s Data

The Services are not intended for use by children. We do not knowingly collect personal information from children under the age of majority in their jurisdiction. If you are a parent or guardian and believe that a child has provided us with personal information, please contact us so that we can review the matter and take appropriate action.

Third-Party Websites and Links

The Services may include links to websites or platforms operated by third parties. If you follow links to websites not affiliated with or controlled by us, you should review their privacy policies, security practices, and terms. We are not responsible for the privacy, security, accuracy, completeness, or reliability of third-party websites or platforms.

Complaints

If you have a complaint about how we handle personal information, please contact us using the details below. Depending on where you live, you may also have the right to contact your local data protection authority or other relevant regulator.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our practices, services, technology, legal obligations, or operational needs. We will post the revised Privacy Policy on this website, update the "Last updated" date, and provide notice where required by applicable law.

Contact

If you have questions about this Privacy Policy, our privacy practices, or how to exercise any rights available to you, please contact us at:

Pokeru
Operator: Quan Andrew Hung
Email: info@pokeru.shop
Location: Japan

For business address and other seller information required under Japan’s Act on Specified Commercial Transactions, please refer to our Legal Notice.