Shipping policy
Pokeru ships collectible products from Japan to select international destinations.
Processing time
Orders are typically processed within 2–3 business days after payment is confirmed.
Processing times may be longer during weekends, Japanese public holidays, carrier disruptions, or periods of high order volume.
Shipping destinations
Pokeru currently ships to the following destinations:
- Australia
- Canada
- China
- Fiji
- Hong Kong
- Indonesia
- Malaysia
- New Caledonia
- New Zealand
- Papua New Guinea
- Singapore
- South Korea
- Taiwan
- Thailand
- Vietnam
Destinations not listed above are not currently available for checkout. Shipping availability may change based on carrier service, customs requirements, applicable regulations, and operational conditions.
Japan sales restriction
Pokeru is intended for customers outside Japan only. We do not ship orders to addresses in Japan. Orders with delivery addresses in Japan will be canceled.
Shipping methods
Orders are currently shipped using EMS Express Shipping from Japan or another suitable international shipping method when necessary.
Shipping methods and rates are shown at checkout based on the destination country and total shipment weight.
Packaging
We pack all orders with care to help protect sealed collectible products during transit.
Delivery times
After dispatch, delivery time is estimated to take 5–8 business days.
Delivery times are estimates only and are not guaranteed. Delivery times vary depending on the destination, shipping method, customs processing, local delivery conditions, and carrier conditions.
Shipping rates
Shipping rates are calculated at checkout based on the destination country and total shipment weight.
Current checkout shipping rates are designed for standard orders of up to 6 booster boxes.
For larger orders, please contact Pokeru before checkout for a custom shipping quote.
Rates may vary for non-standard products, mixed carts, future product categories, or changes to carrier costs.
Customs, duties, and import taxes
Customers are responsible for any customs duties, import taxes, VAT, GST, brokerage fees, and other fees imposed by their country or delivery carrier.
Pokeru cannot control or predict destination-country customs charges.
Failure to pay these charges may result in the shipment being returned, and any associated shipping, return, customs, and handling costs may be deducted from the refund.
Incorrect addresses
Please ensure your shipping address is correct before placing your order. If an order is returned due to an incorrect address provided by the customer, the customer may be responsible for return shipping fees and reshipping costs.
Lost, delayed, or returned shipments
If your order is significantly delayed or appears lost, please contact us at info@pokeru.shop. We will assist in investigating with the carrier; however, resolution outcomes may depend on the carrier’s policies and investigation results.
If a package is returned due to refusal, non-collection, failure to pay customs duties, or an incorrect address, the customer may be responsible for return shipping fees, customs charges, and any reshipping costs. These costs may be deducted from any refund.
Damaged, incorrect, or incomplete orders
If your order arrives damaged, incorrect, or incomplete, please contact Pokeru within 7 days of delivery.
Please include your order number, a description of the issue, and clear photos of the product, packaging, shipping label, and any visible damage.
Pokeru will review the issue and determine the appropriate resolution based on the situation.